How to Fix the Orbi Speed Test Connection Failed Error?


The Orbi speed test connection failed error is one of the most common issues people have with their Netgear Orbi router. It often happens when you try to connect your device to the router using a website, such as, which performs a speed test on your network and then records the results. This article will explain what causes this error and how to fix it if you ever experience it.

Check your internet connection.

  • Check your internet connection.

The first thing you need to do before troubleshooting the Orbi home wifi system checks that you are connected to the internet. Make sure that:

  • You are connected to your Orbi router/modem via a LAN cable or wireless connection (you can use another device for this test).
  • Your modem and router are working properly (i.e., the power lights are on).

If either isn’t true, you’ll need to fix them before trying anything else.

Update the router’s firmware

  • Check the router’s firmware version.
  • Update the firmware if necessary.
  • Download the latest firmware from the Orbi website, unzip it, and copy it to a USB drive, then connect the USB drive to your router using one of its ports.
  • You can also update the firmware online by visiting on a web browser. Navigate through ADVANCED > Administration > Firmware Update and update the firmware.

Restart the router

If you have an Orbi router and it’s not working properly, try restarting it. Restarting the router can solve many problems, especially if it seems to be having trouble connecting to your modem and other devices (like phones or laptops).

To restart a router:

  • Unplug the power cord from both ends of your Orbi router. You’ll find one end plugged into a wall outlet and another connected directly to an Ethernet cable or through another device like a switch or smart plug. If this is too complicated, see our article on resetting an internet modem for step-by-step instructions on unplugging everything at once instead of individually, as we did here!
  • Wait 30 seconds before plugging everything back in, including any additional adapters that may be attached, such as powerline adapters or range extenders (if any are installed).

Reset the router to default settings

You can try resetting it to default settings if you’re still getting the Orbi speed test connection failed error. This is done using a paper clip or another thin object to press the Reset button on the back of your router, which will restore its factory settings.

To reset to factory default settings:

  • Unplug your Orbi router from power for 30 seconds and plug it back in
  • Wait until the lights turn solid green and stay there for at least 30 seconds before moving on to the next step
  • Press and hold both wifi + Ethernet buttons for about 15 seconds until all lights blink blue, then release both buttons

You can fix the Orbi speed test connection failed error by following these steps.

You can fix the Orbi speed test connection failed error by following these steps.

  • Check your internet connection. If there’s a problem with your home network, you won’t be able to connect to it via wifi or Ethernet. Make sure that all of the cables are plugged in and working properly. If you’re having issues, try moving any devices closer together—you may have accidentally separated them from each other when setting up the Orbi system.
  • Update the router’s firmware if necessary. This means installing new software that makes it easier for your router to communicate with other devices on its network, including computers and gaming consoles like Xbox One and PS4 Pro that use wireless connections instead of wired ones like Ethernet cables because they tend not to need faster performance speeds than 25Mbps/10Mbps respectively (which is why they’re called “low-bandwidth” applications). It also ensures that there aren’t any bugs within this firmware update, so if something goes wrong while performing this step, it might solve some problems without it.


The Orbi speed test connection failed error is the most common reason users get stuck in annoying issues. Therefore, we advise our readers to go through this article carefully so that they can fix their Orbi speed test connection failed error by following each step mentioned here carefully.

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